Below, find various important contact information for City agencies, elected officials, courts, and more.

IN AN EMERGENCY

Call 911 when you are in immediate danger or witness a crime in progress. Call 911 if you have a serious injury or life-threatening medical condition.

CONTACTING THE CITY

311 (212-639-9675 for Video Relay Service, or TTY: 212-504-4115) or visit NYC.gov when you need access to non-emergency services or information about City government programs. Do not call 311 for emergencies. 311 outside of New York City is 212-NEW-YORK (212-639-9675).

CONTACTING THE NEW YORK POLICE DEPARTMENT

NYPD General Inquiries: 646-610-5000 NYC victim hotline number: 866-689-4357 Sex Crimes Report Line: 212-267-RAPE Crime Stoppers: 800-577-TIPS Crime Stoppers (Spanish): 888-57-PISTA Missing Persons Case Status: 212-694-7781 Terrorism Hot-Line: 888-NYC-SAFE Gun Stop Program: 866-GUN-STOP Cop Shot: 800-COP-SHOT

District 31 NYPD Precincts

Community Affairs: (718) 868-3441 Detective Squad: (718) 868-3429 Auxiliary Coordinator: (718) 869-5692 Youth Coordination Officer: (718) 868-3924 Domestic Violence Officer: (718) 868-3443 Crime Prevention: (718) 868-3438 Neighborhood Coordinators Office: (718) 868-2056

Community Affairs: (718) 318-4233 Detective Squad: (718) 318-4223 Auxiliary Coordinator: (718) 318-4208 Youth Coordination Officer: (718) 318-4206 Domestic Violence Officer: (718) 318-4251 Crime Prevention: (718) 318-4234

District 31 Community Boards

Community Board 12

Springfield Gardens 90-28 161st Street Jamaica, NY 11432 Phone: 718-658-3308 Fax: 718-739-6997 Email: qn12@cb.nyc.gov Chair: Carlene Thorbs District Manager: Yvonne Reddick Board Meeting: Third Wednesday (December; Second Wednesday), 7:00pm Cabinet Meeting: Fourth Wednesday, 10:00am

Community Board 13

Laurelton, Rosedale Queens Reform Church 219-41 Jamaica Avenue Queens Village, NY 11428 Phone: 718-464-9700 Fax: 718-264-2739 Email: mmcmillan@qcb13.org Chair: Bryan Block District Manager: Mark McMillan Board Meeting: Fourth Monday, 7:30pm Cabinet Meeting: Third Wednesday, 10:00am

New York State DMV -District 31

Location: 168-35 Rockaway Blvd. Springfield Gardens, NY 11434 Hours of Operation Monday – 7:30am – 5:00pm Tuesday – 7:30am -5:00pm Wednesday – 7:30am – 5:00pm Thursday – 7:30am – 5:00pm Friday – 7:30am – 5:00pm Saturday – Closed Sunday – Closed

Phone: (718) 966-6155

District 31 DMV Road Test Sites

Location – Laurelton (Auto) Francis Lewis, and 222nd Street Laurelton, NY 11413 Directions – Cross Island Parkway to Linden Blvd. exit. Make a right turn on Linden to Francis Lewis Blvd. Make a left, stay on Francis Lewis for approximately 5 blocks. Park is on the right, park facing 222nd Street.

Location – Rosedale (Auto) 147th Ave. between 184th Street & Springfield Blvd. Queens, NY 11413 Directions – Line up facing 184th Street

Queens County Courts

The Family Court Hotline (646) 386-5299 Email: NYFCInquiry@nycourts.gov

Queens County Family Court Volunteer Attorney Program 

The New York City Family Court Volunteer Attorney Program provides free remote (video and telephonic) consultations to people who do not have an attorney already representing them in a custody/visitation, support, guardianship and/or family offense case. To speak with a volunteer attorney for free, complete the Family Court Volunteer Attorney Program intake form.

Family Legal Care (formerly LIFT)

Call the Family Legal Care helpline (formerly LIFT) at (212) 343-1122 Monday-Friday, 9am-1pm and 2pm – 5pm (Se habla Español).

Family Legal Care Services

Queens County Supreme Court Help Center 88-11 Sutphin Blvd., Room 100 Jamaica, NY 11435 Monday to Friday: 9:00am to 4:00pm Call (718) 298-1024 Email: courthelpQueens@nycourts.gov

Queens County Supreme Court Virtual Uncontested Divorce Project 

NYS Supreme Court, Queens County
88-11 Sutphin Blvd, 2nd Floor, Room 2001
Jamaica, NY 11435

Hours of Operation:
Monday and Tuesday from 9:30 a.m. to 4:30 p.m.
Wednesday from 1:30 p.m. to 4:30 p.m.

To apply please complete and submit this form: Uncontested Divorce Volunteer Lawyer Program This volunteer attorney program is available to prepare divorce papers for people who: Have agreed to divorce; and whose marriage has been over for at least six months and cannot be saved; and know where their spouse lives: and do not have children under the age of 21.

Queens County Civil Court 89-17 Sutphin Boulevard at 89th Avenue Jamaica, New York 11435 (347) 404-9021

Queens Housing Court

City courthouse in Queens, New York 89-17 Sutphin Blvd, Queens, NY 11435 Phone: (718) 262-7145

Important NYC Phone Numbers

Emergency Contacts & Hotlines

Child Protective Services

Statewide Toll-Free Telephone Number: 1-800-342-3720 If you are deaf or hard of hearing, call TDD/TTY at: 1-800-638-5163

Crime Victims  

(212) 577-7777

New York State Elder Abuse Resources

212-442-3103 | 212-442-1000

Mental Health Association of New York City

1-800-LIFENET | (1-800-543-3638) | www.800lifenet.org

National Alliance On Mental Health (NAMI)

800-950-6264 | Text “HelpLine” to 62640

Suicide and Crisis Lifeline

Available 24 hours. Languages: English, Spanish. Learn more 988

National Sexual Assault Hotline

Hours: Available 24 hours Learn more | 1-800-656-4673

Poison Control

Hours: Open 24 hours Phone: (212) 764-7667

New York City Housing Preservation

Phone: (212) 863-8060

Senior Services

EPIC (NYS Prescriptions Plan) (800) 332-3742

Health Insurance Information (212) 341-3978

Department for Aging (212) 602-4180 | (877) 337-2017

Rockaway YMCA 207 Beach 73rd St, Arverne, NY 11692 Phone: (718) 215-6950

SQPA, Inc. (Southern Queens Park Association) Located in: St. Albans Community Living Center

177-01 Baisley Blvd, Queens, NY 11434 Phone: (718) 276-4630

Madison Square Boys & Girls Club 426 Beach 40th St. Far Rockaway, New York 11691 Phone: 718-471-5453

Young Israel of Wavecrest & Bayswater Senior League Senior Citizen Center 2716 Healy Ave, Far Rockaway, NY 11691 Phone: (718) 327-0297

JASA Senior Citizen Center in Queens, New York Located in: Sand Castle Oceanfront Living 711 Seagirt Ave # 2N, Far Rockaway, NY 11691 Phone: (718) 471-3110

SNAP Brookville Neighborhood Senior Center Located in: LINQ- Formally Cross Island Plaza 133-33 Brookville Blvd Suite LL5, Rosedale, NY 11422 Phone: (718) 525-8899

Water/Sewer (DEP) 311

National Grid (718) 643-4050

Telephone (Verizon) (800) 922-0204

Heat/Hot Water 311

Consolidated Edison, Inc (Con Ed) (800) 752-6633

Port Authority Buses (212) 502-2200

Transit Authority 511

Metro North (212) 532-4900

Long Island Railroad (LIRR) (718) 217-5477

Amtrak (800) 872-7245

taxis/Limos 311

Buses/Subways (718) 330-1234

NYC Hotlines

New York State HIV/AIDS Information Hotline 1-800-541-2437 (Hours of Operation: Monday – Friday 8am – 8pm, Saturday & Sunday 10am – 6pm)

New York State Spanish HIV/AIDS Hotline 1-800-233-7432 (Hours of Operation: Monday – Friday 8am – 5pm)

New York State HIV/AIDS TDD Information Line 1-800-369-2437 (Hours of Operation: Monday – Friday 8am – 8pm, Saturday & Sunday 10am – 6pm)

Voice callers should use NY Relay: 711 or 1-800-421-1220 and ask for 1-800-541-2437

Thrive NYC (Mental Health) 888-NYC-WEL

New York State HIV Counseling Hotline 1-800-872-2777 (Hours of Operation: Monday – Friday 8am – 8pm, Saturday & Sunday 10am – 6pm)

HELP/Project Samaritan Services Corp. 105-04 Sutphin Blvd Jamaica, NY 11435 (718)681-8700

AIDS Center of Queens County, Inc. Expanded Syringe Access Program (ESAP) Beach 21st St Far Rockaway, NY 11691 (917) 670-5687 – Supports the provision of new, sterile syringes without a prescription to active injection drug users, steroid and hormone users and others who inject substances to prevent transmission or acquisition of blood borne diseases. Provision of syringes includes an informational insert on various safer injection practices, disposal and referrals to needed services. ESAP eligible providers are NYSDOH licensed pharmacies, health care providers (Physician, Physician Assistant, Nurse Practitioner).

Caribbean Equality Project (CEP) Caribbean Equality Project (CEP) P.O. Box 200248 Queens 11420 347-709-3179 info@caribbeanequalityproject.org community organization that empowers, advocates for, and represents Black and Brown, LGBTQ+ and trans Caribbean immigrants in New York City. CEP’s intersectional organizing fosters solidarity, builds coalitions, develops community partnerships, and conducts legislative activism to advance LGBTQ+ rights in New York State. 

Center for Constitutional Rights 666 Broadway 7th Floor New York 10012 (212) 614-6464 info@ccrjustice.org. Works to advance and defend the constitutional and human rights of social justice movements and communities under threat, including LGBTQIA+ community and communities of color, and helps them build power, through litigation, advocacy, and narrative shifting.  

NYC Drug Abuse Hotline 888-NYC-WEL

National Drug Abuse Hotline 888-633-3239

Patient Rights Hotline 212-316-9393

Insurance Department 800-342-3736

Health Insurance Information 212-341-3978

HELP OBTAINING BENEFITS

A number of programs provide support to New York City residents who may need assistance. Information about some of these programs is below and can also be obtained by calling 311.

ACCESS NYC is an online screening tool that can help you determine the City, State, and Federal health and human service benefit programs for which you are potentially eligible. Please visit https://access.nyc.gov. 

Reporting Discrimination Call 311 or (718) 722-3131

New York City’s Human Rights Law is among the most expansive civil rights laws in the country, prohibiting discrimination in employment, housing, and public accommodations based on gender (including sexual harassment), gender identity, and sexual orientation. If you experience discrimination in New York City, you have the option of either filing a claim in court or filing a claim with the Law Enforcement Bureau of the New York City Commission on Human Rights (CCHR). To report discrimination to CCHR.  You can also learn more about options available to you and the process of filing a claim at http://www1.nyc.gov/site/cchr/help/i-need-help.page.

Cash Assistance 

Cash Assistance provides monetary assistance to eligible low-income families and individuals.

New York City Job Center where you can apply for Cash Assistance and other public benefits, call 311 or visit https://www1.nyc.gov/site/hra/help/cash-assistance.page. 

Earned Income Tax Credit (EITC) 

Working families that earn below a certain income level may be able to receive the Earned Income Tax Credit (EITC). The amount of the refund depends on the family’s income and individuals’ marital and parental status. To learn more about the EITC and how you can claim it, call 311 or visit https://access.nyc.gov/programs/earned-income-tax-credit-eitc/. 

Southeast Queens Hospitals & Clinics

St. John’s Episcopal Hospital 327 Beach 19th St, Far Rockaway, NY 11691 Phone: (718) 869-7000

BUY Langone Medical Center

Medical center in Queens, New York 22414 Merrick Blvd, Laurelton, NY 11413 Phone: (718) 949-6433

NYC Health + Hospitals/Gotham Health, Springfield

Medical clinic in Queens, New York 134-64 Springfield Blvd, Queens, NY 11413 Phone: (844) 692-4692

City Care Medical

227-19 Merrick Blvd, Queens, NY 11413 Phone: (718) 276-4482

Northwell Health-GoHealth Urgent Care

134-34 Springfield Blvd, Queens, NY 11413 Phone: (315) 610-6973

Rosedale Medical Center

23520 147th Ave, Rosedale, NY 11422 Phone: (718) 276-1433

Queens Legal Services

Our Legal Assistance Hotline is staffed Monday through Friday from 9:30am to 4pm. Call: 917-661-4500 to speak to an intake officer in any language.

Project Director: Michelle Burrell

Queens Legal Services provides high-quality civil legal services, social work support and advocacy to low-income communities in Queens. Founded in 1967, our staff of over 65 today assists over 5,000 individuals each year and reaches thousands more through outreach and community legal education. QLS advocates practice in many areas, including:

• Access to Education
• Civil Rights & Language Access
• Consumer Rights
• Disability Advocacy Project
• Disaster Recovery
• Elder Law
• Employment Law & Workers’ Rights
• Family Law & Domestic Violence
• Government Benefits
• HIV Advocacy
• Housing & Tenants’ Rights
• Foreclosure Prevention & Homeowner Rights 
• Immigration & Immigrants’ Rights
• LGBT Advocacy
• Taxpayer Assistance
• Veterans’ Justice Project

If you’d like QLS to schedule a legal clinic or workshop in your neighborhood, please email us at qlsinfo@queenslegalservices.org. 89-00 Sutphin Blvd. 5th Floor Jamaica, NY 11435 (347)-592-2200

Queens Elected Officials

Kathy Hochul, Governor State of New York New York State Capitol Albany, New York 12224 (518) 474-8390 

Brad Lander, NYC Comptroller
1 Centre Street, Suite 517
New York, New York 10007
(212) 669-3500

Eric Adams, Mayor The City of New York, Mayor’s Office City Hall New York, New York 10007 (212) 788-3000 

Jumaane D. Williams, NYC Public Advocate
1 Centre Street, 15th Floor
New York, New York 10007
(212) 669-7200

James Sanders, Jr., Senator
10th Senatorial District, New York State Senate
142-01 Rockaway Boulevard
South Ozone Park, New York
(718) 523-3069 11436

Leroy G. Comrie, Senator
14th Senatorial District, New York State Senate
113-43 Farmers Boulevard
St. Albans, New York 11412
(718) 454-0162

Alicia Hyndman, Assembly Member
29th Assembly District, New York State Assembly
232-06A Merrick Boulevard
Springfield Gardens, New York 11413
(718) 723-5412

Khaleel Anderson, Assembly Member
31st Assembly District, New York State Assembly
131-17 Rockaway Boulevard
South Ozone Park, New York 11420
(718) 949-5600 

Vivian E. Cook, Assembly Member 32nd Assembly District, New York State Assembly 142-15 Rockaway Boulevard South Ozone Park, New York 11420 (718) 322-3975 

Donovan Richards, Queens Borough President
Queens Borough Hall
120-55 Queens Boulevard
Kew Gardens, New York
(718) 286-2870

Melinda Katz, Queens District Attorney 125-01 Queens Boulevard Kew Gardens, NY 11415 (718) 286-6000

District 31 Community Based Organizations

Margert Community Corp. Preservation 325 Beach 37th St. Far Rockaway, NY 11691 Joseph G. Barden (718) 471-3724 jgb@nyct.net www.margert.org

Rockaway Development & Revitalization Corp. Preservation 1920 Mott Ave Suite 2 Far Rockaway, NY 11691 Kevin W. Alexander (718) 327-5300 kalexander@rdrc.org www.rdrc.org

Become a District 31 Volunteer/Intern

Interested in learning about the ins and outs of New York City government? The Office of Councilwoman  Selvena N. Brooks-Powers is looking for local residents who would like to get more involved in their community through volunteer service. Our office hosts programs and events year-round, we would like to expand our capacity to meet the ever-changing needs of District 31.

Government Agencies

FBI (212) 384-1000

New York City Parks 311

Mayor’s Action Center 311

Queens City Clerk (718) 802-4107

IRS (800) 829-1040

IDNYC (718) 722-813

Sanitation & Recycling 311

Greater New York Federal Building 376 Hudson Street New York, NY 10014 (877) 487-2778

Social Services (718) 789-2911

Social Security (800)772-1213