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Information Technology Office Manager

New York City Council is seeking an experienced Office Manager to work with the team in the Information Technology Division.

SALARY RANGE:

$90,000 to $120,000

KEY RESPONSIBILITIES:

  • Supervise and coordinate the daily operations of the Information Technology office.
  • Handle all equipment and software requests from Council Members and divisions: (i) intake and correspondence; (ii) getting all specifications and/or quotes from vendors; (iii) inform the Administrative Services Division on finalized requests for purchase and related tracking of requests, quotes, orders, delivery, and distribution of Information Technology inventory;
  • Act as liaison between the Information Technology department and other departments and Council Member offices.
  • Manage schedules, communications, and documentation for the Information Technology team.
  • Coordinate onboarding and off boarding processes in terms of Information Technology assets and access.
  • Maintain accurate records of Information Technology inventory, licenses, and support tickets.
  • Monitor performance of Information Technology support staff and ensure timely resolution of issues.
  • Support project management for Information Technology initiatives, including timelines and resource tracking.
  • Schedule, organize and participate in all staff meetings, drafting the agenda, providing input and suggestions pertaining to the operations of the division.
  • Ensure compliance with Information Technology policies, procedures, and best practices.
  • Maintain vendor relationships and manage contracts and service agreements.
  • Perform other duties, as assigned.

QUALIFICATIONS:

  • Bachelor’s degree in Information Technology, Business Administration, or related field preferred.
  • 3+ years of experience in an IT support or administrative management role.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).
  • Strong understanding of IT systems, networks, and office productivity tools.
  • Excellent organizational, communication, and leadership skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Experience with budgeting, procurement, and vendor management preferred.
  • ITIL certification or knowledge of IT service management frameworks.
  • Familiarity with cybersecurity best practices.
  • Experience with remote team coordination or hybrid work environments.
  • Office-based with occasional remote work.
  • May require extended hours during major IT rollouts or emergencies.

ADDITIONAL INFORMATION:

New York City residency required within 90 days of appointment.

For eligible employees, health, dental and vision insurance coverage are offered upon hire. Retirement plans, deferred compensation plans, group life insurance, paid time off and paid holidays, training resources, health & fitness reimbursement and wellness programs are also available. 

The New York City Council makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact EEOOfficer@council.nyc.gov.

HOW TO APPLY:

Qualified candidates should forward their cover letter indicating your match to the stated job requirements and your resume to:

E-MAIL:         counciljobs@council.nyc.gov   

MAIL:             New York City Council

Attn: Personnel Services/Recruiting (ITOM)

250 Broadway, 26th Floor

New York, New York 10007

FAX:               12124014711

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

The New York City Council is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.