City Hall, NY – Today, the New York City Council released a report detailing the findings of an investigation into the Human Resource Administration’s (HRA) operations, facilities, and staff training programs at Benefits Access Centers (BAC) and Supplemental Nutrition Assistance Program (SNAP) sites across the five boroughs. The investigation found that duplicate applications, software issues, and inadequate training for benefits access specialists and their supervisors contributed to higher application rejections and slower processing times for emergency cash and food assistance benefits.
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