New York City Council, Bronx, NY 10473

Qualified candidates should forward their resume and a cover letter:
Subject: YOUR FULL NAME – Constituent Services Liaison.
E-MAIL: rmalman@council.nyc.gov 

Job details

Pay

• $41,780 a year

Job type

• Part-time

Benefits

• Retirement plan
• Vision insurance
• Dental insurance

Full job description

A New York City Council Member, representing Bronx District 18, is seeking a part-time Constituent
Services Liaison to work with staff on responses to constituent and in-district issues and collectively
and individually address problems facing their communities. Under the supervision of the Chief of
Staff and Council Member, the liaison will field constituent requests from the District for assistance,
seeking timely and satisfactory responses to those requests, and work closely with community
leaders and community-based organizations. The role will be part-time, 25 hours/week

SALARY RANGE:

$41,780

KEY RESPONSIBILITIES:

• Co-manage the District 18 constituent service caseload.
• Take calls, emails, letters, and visits from constituents seeking assistance.
• Address issues with relevant city agencies or service providers by phone, email, or letter.
• Follow-up with relevant city agencies or service providers to track progress and ensure resolution.
• Provide regular updates to constituents and supervisors.
• Maintain up-to-date records on all cases by ensuring that cases are entered into “Council Connect, a Council-wide constituent service database.
• Draft correspondence to constituents regarding their cases or relevant information.
• Monitor community activity by elevating in-district events internally
• Inform the team about in-district issues, cases, and logistics.
• Represent the Council Member in public settings and attend community meetings.
• Monitor active constituent casework, aggregate results and challenges, and discern trends that
  warrant coordinated multi-team responses, including strategies, projects, or events that respond to
  constituent needs.
• Work with the Communications Director to identify and craft communications for district-wide
  emails regarding relevant district information, community updates, constituent service stories, and
  identifying issues worthy of individual pitching.
• Participate in community meetings and events as a representative for the office, including
  community board meetings and other community organizations in the district.
• Work across teams to flag constituent services concerns and requests to the Legislative & Budget
  Director for policymaking and advocacy consideration and develop creative in-person and digital
  organizing strategies to engage constituents.
• Work across teams to flag constituent services concerns and requests to the Legislative & Budget
  Director for policymaking and advocacy consideration and develop creative in-person and digital
  organizing strategies to engage constituents.

QUALIFICATIONS:

• Knowledge of District 18, including its neighborhoods, history, and diverse communities.
• Fluency in Bangla or Spanish highly preferred.
• Experience in case management, organizing, constituent services, or other applicable fields, ideally in New York City.
• Demonstrated project management and problem-solving experience.
• Strong organizational skills including the ability to prioritize, meet deadlines and maintain consistent attention to details.
• Ability to stay calm in a fast-paced, high-pressure political and media environment.
• Interest in pushing boundaries and a demonstrated ability to develop creative solutions to New York City’s biggest problems.
• A valid New York State driver’s license and access to reliable transportation preferred.

ADDITIONAL INFORMATION:

New York City residency required within 90 days of appointment.

For eligible employees, health, dental and vision insurance coverage are offered upon hire. Retirement plans also available.

The New York City Council makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact EEOOfficer@council.nyc.gov.

HOW TO APPLY:

Qualified candidates should forward their resume and a cover letter:
Subject: YOUR FULL NAME – Chief of Staff.
E-MAIL: rmalman@council.nyc.gov 

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

The New York City Council is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Work Location: In person

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