{"id":157,"date":"2026-05-15T15:55:51","date_gmt":"2026-05-15T19:55:51","guid":{"rendered":"https:\/\/council.nyc.gov\/sandy-nurse\/?page_id=157"},"modified":"2026-05-15T16:01:16","modified_gmt":"2026-05-15T20:01:16","slug":"fire-emergency-guide","status":"publish","type":"page","link":"https:\/\/council.nyc.gov\/sandy-nurse\/fire-emergency-guide\/","title":{"rendered":"Fire Emergency Guide"},"content":{"rendered":"<p>We are truly sorry you are experiencing this terrible ordeal. Our office is here to support you through this situation and guide you through the next steps. <\/p>\n<h3 class=\"wp-block-heading\">What Happens Next?<\/h3>\n<ul class=\"wp-block-list\">\n<li><strong>The Fire Department (<\/strong><strong>FDNY)<\/strong> will investigate the cause of the fire. Landlords typically wait for FDNY clearance before starting repairs.<\/li>\n<li><strong>The <\/strong><strong>Department of Buildings (DOB)<\/strong> will check the building for structural safety. They may issue a partial or full vacate order if the building is unsafe; <strong>a vacate order is NOT an eviction<\/strong>.\n<ul class=\"wp-block-list\">\n<li>You do NOT owe rent while this order is in effect.<\/li>\n<\/ul>\n<\/li>\n<li><strong>The Department of Housing Preservation &amp; Development (HPD)<\/strong> will inspect your home to make sure it\u2019s safe to live in. They may also issue a vacate order to make repairs.<\/li>\n<li><strong>Red Cross<\/strong> will conduct an assessment of your needs and help you access food, clothing, medicine, etc. They may offer a hotel placement for the first 24 to 48 hours, this is not a shelter.\n<ul class=\"wp-block-list\">\n<li>If you do not accept the hotel stay you may not get access to the resources they offer.<\/li>\n<li>Everyone qualifies for Red Cross help regardless of immigration status.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\">Back Home Unit<\/h3>\n<p>The City\u2019s new Back Home Unit (BHU) supports tenants who have been displaced from their homes due to a fire, a vacate order, or other emergencies. Visit <strong><a href=\"http:\/\/backhome.nyc.gov\" target=\"_blank\" rel=\"noreferrer noopener\">backhome<\/a><a href=\"http:\/\/backhome.nyc.gov\">.nyc.gov<\/a><\/strong> and complete their intake form. You can talk to a BHU staff member at <strong>212-389-6670<\/strong> or via email at <strong><a href=\"mailto:backhome@recovery.nyc.gov\" target=\"_blank\" rel=\"noreferrer noopener\">backhome@recovery.nyc.gov<\/a>.<\/strong><\/p>\n<p>For additional information, visit the complete Tenant Resource Guide: <strong><a href=\"http:\/\/tinyurl.com\/BHUguide\" target=\"_blank\" rel=\"noreferrer noopener\">tinyurl.com\/BHUguide<\/a><\/strong><\/p>\n<h3 class=\"wp-block-heading\">Resources and Contacts <\/h3>\n<figure class=\"wp-block-table\">\n<table class=\"has-fixed-layout\">\n<tbody>\n<tr>\n<td><strong>Agency \/ Organization<\/strong><\/td>\n<td><strong>Phone<\/strong><\/td>\n<td><strong>Website \/ Email<\/strong><\/td>\n<\/tr>\n<tr>\n<td>New York City Council<\/td>\n<td>N\/A<\/td>\n<td><a href=\"http:\/\/tinyurl.com\/NYCCfire\" target=\"_blank\" rel=\"noreferrer noopener\">tinyurl.com\/NYCCfire<\/a><\/td>\n<\/tr>\n<tr>\n<td>Back Home Unit (BHU)<\/td>\n<td>212-389-6670<\/td>\n<td><strong>Website:<\/strong> <a href=\"http:\/\/backhome.nyc.gov\" target=\"_blank\" rel=\"noreferrer noopener\">backhome.nyc.gov<\/a><br \/><strong>Tenant Resource Guide:<\/strong> <a href=\"http:\/\/tinyurl.com\/BHUguide\" target=\"_blank\" rel=\"noreferrer noopener\">tinyurl.com\/BHUguide<\/a><\/td>\n<\/tr>\n<tr>\n<td>Red Cross<\/td>\n<td>877-733-2767<\/td>\n<td><a href=\"http:\/\/www.redcross.org\" target=\"_blank\" rel=\"noreferrer noopener\">www.redcross.org<\/a><\/td>\n<\/tr>\n<tr>\n<td>Human Resources Administration (HRA)<\/td>\n<td>718-557-1399<\/td>\n<td><a href=\"http:\/\/nyc.gov\/hra\">nyc.<\/a><a href=\"http:\/\/nyc.gov\/hra\" target=\"_blank\" rel=\"noreferrer noopener\">gov<\/a><a href=\"http:\/\/nyc.gov\/hra\">\/hra<\/a><\/td>\n<\/tr>\n<tr>\n<td>Dept. of Environmental Protection (DEP)<\/td>\n<td>718-595-3682<\/td>\n<td><a href=\"http:\/\/tinyurl.com\/DEPasbestos\" target=\"_blank\" rel=\"noreferrer noopener\">tinyurl.com\/DEPasbestos<\/a><\/td>\n<\/tr>\n<tr>\n<td>Dept. of Housing Preservation&amp; Development (HPD)<\/td>\n<td>212-863-7660<\/td>\n<td><a href=\"mailto:ehs-remote@hpd.nyc.gov\" target=\"_blank\" rel=\"noreferrer noopener\">ehs-remote@hpd.nyc.gov<\/a><\/td>\n<\/tr>\n<tr>\n<td>Con Edison<\/td>\n<td>800-752-6633<\/td>\n<td><a href=\"http:\/\/www.coned.com\/en\/email-us\" target=\"_blank\" rel=\"noreferrer noopener\">www.coned.com\/en\/email-us<\/a><\/td>\n<\/tr>\n<tr>\n<td>National Grid<\/td>\n<td>718-643-4050<\/td>\n<td><a href=\"http:\/\/www.nationalgrid.com\/contact-us\">www.<\/a><a href=\"http:\/\/www.nationalgrid.com\/contact-us\" target=\"_blank\" rel=\"noreferrer noopener\">nationalgrid<\/a><a href=\"http:\/\/www.nationalgrid.com\/contact-us\">.com\/contact-us<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<h3 class=\"wp-block-heading\"><strong>Fire Emergency Guide<\/strong><\/h3>\n<p>Please feel free to download our comprehensive Fire Emergency Guide below (available in English and Spanish).<\/p>\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/council.nyc.gov\/sandy-nurse\/wp-content\/uploads\/sites\/109\/2026\/05\/2026-Fire-Emergency-Guide-Eng.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of 2026 Fire Emergency Guide - Eng.\"><\/object><a id=\"wp-block-file--media-7671e6c6-7381-4814-a7dc-a890996c8260\" href=\"https:\/\/council.nyc.gov\/sandy-nurse\/wp-content\/uploads\/sites\/109\/2026\/05\/2026-Fire-Emergency-Guide-Eng.pdf\">2026 Fire Emergency Guide &#8211; Eng<\/a><a href=\"https:\/\/council.nyc.gov\/sandy-nurse\/wp-content\/uploads\/sites\/109\/2026\/05\/2026-Fire-Emergency-Guide-Eng.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-7671e6c6-7381-4814-a7dc-a890996c8260\">Download<\/a><\/div>\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/council.nyc.gov\/sandy-nurse\/wp-content\/uploads\/sites\/109\/2026\/05\/2026-Guia-de-Incendios-Span.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of 2026 Guia de Incendios - Span.\"><\/object><a id=\"wp-block-file--media-06a8d207-4f8b-4696-956a-60a05338ace0\" href=\"https:\/\/council.nyc.gov\/sandy-nurse\/wp-content\/uploads\/sites\/109\/2026\/05\/2026-Guia-de-Incendios-Span.pdf\">2026 Guia de Incendios &#8211; Span<\/a><a href=\"https:\/\/council.nyc.gov\/sandy-nurse\/wp-content\/uploads\/sites\/109\/2026\/05\/2026-Guia-de-Incendios-Span.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-06a8d207-4f8b-4696-956a-60a05338ace0\">Download<\/a><\/div>\n<h3 class=\"wp-block-heading\">Food Resources<\/h3>\n<p>If you need additional help accessing food please feel free to download our comprehensive list below (available in English and Spanish). You may call our office for additional information.<\/p>\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/council.nyc.gov\/sandy-nurse\/wp-content\/uploads\/sites\/109\/2026\/05\/Food-Resources-Flyer-1.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of Food Resources Flyer.\"><\/object><a id=\"wp-block-file--media-61dcd029-b381-46ad-91f0-302da2c0f5c4\" href=\"https:\/\/council.nyc.gov\/sandy-nurse\/wp-content\/uploads\/sites\/109\/2026\/05\/Food-Resources-Flyer-1.pdf\">Food Resources Flyer<\/a><a href=\"https:\/\/council.nyc.gov\/sandy-nurse\/wp-content\/uploads\/sites\/109\/2026\/05\/Food-Resources-Flyer-1.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-61dcd029-b381-46ad-91f0-302da2c0f5c4\">Download<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>We are truly sorry you are experiencing this terrible ordeal. Our office is here to support you through this situation and guide you through the next steps. <\/p>\n<p>What Happens Next?<\/p>\n<ul>\n<li><strong>The Fire Department (<\/strong><strong>FDNY)<\/strong> will investigate the cause of the fire. Landlords typically wait for FDNY clearance before starting repairs.<\/li>\n<li><strong>The <\/strong><strong>Department of Buildings (DOB)<\/strong> will check the building for structural safety.<\/li>\n<p>&#8230;<\/p>\n<p><strong><small><a href=\"https:\/\/council.nyc.gov\/sandy-nurse\/fire-emergency-guide\/\">READ MORE<\/a><\/small><\/strong><\/ul>\n","protected":false},"author":354,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-157","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/council.nyc.gov\/sandy-nurse\/wp-json\/wp\/v2\/pages\/157","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/council.nyc.gov\/sandy-nurse\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/council.nyc.gov\/sandy-nurse\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/council.nyc.gov\/sandy-nurse\/wp-json\/wp\/v2\/users\/354"}],"replies":[{"embeddable":true,"href":"https:\/\/council.nyc.gov\/sandy-nurse\/wp-json\/wp\/v2\/comments?post=157"}],"version-history":[{"count":0,"href":"https:\/\/council.nyc.gov\/sandy-nurse\/wp-json\/wp\/v2\/pages\/157\/revisions"}],"wp:attachment":[{"href":"https:\/\/council.nyc.gov\/sandy-nurse\/wp-json\/wp\/v2\/media?parent=157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}