The Office of the Public Advocate assists with complaints and inquiries involving government-related services and regulations. From resolving housing complaints to combating abuse by agencies, the Office helps thousands of New Yorkers annually by improving transparency and accountability of city government.

Need help now? Use our Constituent Help Desk Intake Form

You may also contact the Office of the Public Advocate by phone, email, mail, fax or visit in person:

Telephone Hotline: (212) 669-7250

Email: PAconstituenthelpdesk@council.nyc.gov

Address: 1 Centre Street, 15th Floor North, New York, NY 10007

Walk-in Office Hours: Monday-Thursday from 10:00 a.m. to 4:00 p.m.

Fax: (212) 669-4701

Frequently Asked Questions:

In which languages do you provide services?
Our office is able to assist callers in virtually any language. We are connected to an interpretation line that enables us to serve all constituents.

How do the services offered by your office differ from those offered by 311?
311 is an information and referral line, which allows you to speak with an operator, who will likely transfer you to a city or other government agency or write down your complaint and forward it to an agency. At the Public Advocate’s Office, complaints are handled by following up with appropriate city agencies until your complaint is resolved. 311 provides many great services to callers, but our constituent services representatives are trained to resolve your complaints with a hands-on approach.