{"id":64,"date":"2019-03-26T16:16:10","date_gmt":"2019-03-26T16:16:10","guid":{"rendered":"http:\/\/council.nyc.gov\/data\/?page_id=64"},"modified":"2019-08-02T17:29:48","modified_gmt":"2019-08-02T17:29:48","slug":"311-services","status":"publish","type":"page","link":"https:\/\/council.nyc.gov\/data\/311-services\/","title":{"rendered":"311 Services"},"content":{"rendered":"
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311 At a Glance<\/h3>\n

311 was first launched in 2003 and has evolved to provide services through text messages, chat, a mobile application, social media and a website.<\/p>\n

People can access 311 over the phone, at nyc.gov\/311<\/a>, using Facebook or Twitter, by sending a text message to 311-NYC or through a 311 smartphone app for iPhone and Android.<\/p>\n<\/div>\n

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\n Home<\/a><\/p>\n
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311 Requests<\/h5>\n
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42 Million<\/strong>
\nJuly 2017 – June 2018<\/small><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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311 Contact Type<\/h3>\n
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\n In Fiscal Year 2018 (July 2017 – June 2018), the 311 Customer Service Center received more than 42 million inquiries. New Yorkers mostly made phone calls to file a 311 request. In the past 5 years, there has been a significant increase in the number of people using the website to file a 311 request.<\/p>\n

The 311 mobile app has relatively low adoption numbers in comparison to the volume of contacts received over the phone or online.<\/p>\n

Although the app has undergone improvements and redesigns since then, there are a limited number of complaint categories compared to 311 Online. The 311 mobile app provides access to 25 complaint types, while the online website provides easy access to 63 common complaint types in addition to less common types also available online.<\/p>\n<\/div>\n

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311 Contact Type<\/h4>\n
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