{"id":112,"date":"2019-03-29T00:35:51","date_gmt":"2019-03-29T00:35:51","guid":{"rendered":"http:\/\/council.nyc.gov\/data\/?page_id=112"},"modified":"2022-11-10T18:07:38","modified_gmt":"2022-11-10T18:07:38","slug":"311-agency","status":"publish","type":"page","link":"https:\/\/council.nyc.gov\/data\/311-agency\/","title":{"rendered":"Are City Agencies Responding to 311?"},"content":{"rendered":"

311 Service Requests<\/h3>\n
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First launched in 2003, New York\u2019s 311 Customer Service Center (known as \u201c311\u201d)<\/a> allows New York City residents to receive information, register complaints and access non-emergency services.<\/p>\n

Today, the 311<\/a> system fields more than 42 million individual contacts per year \u2013 more than any municipal non-emergency line in the nation.<\/p>\n

While both 311 and cooperating agencies attempt to provide appropriate responses to complaints in reasonable time, they do not always succeed.<\/p>\n

Analyzing the problem proves challenging. Publicly available data on 311 requests indicate that complaint resolutions are not always reported accurately.<\/p>\n

For a surprising number of requests, issues are not addressed and resolutions stated by 311 are vague or inadequate.<\/p>\n<\/div>\n

\n \"311<\/p>\n<\/div>\n
\n Home<\/a><\/p>\n
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2018<\/h4>\n
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Top Issue
\nAll Noise<\/strong>
\n436,941 Requests<\/small><\/p>\n

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Most Requested Agency
\nNYPD<\/strong>
\n269,669 Requests<\/small><\/p>\n<\/div>\n

Download the Data <\/i><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Top 311 Requests<\/h3>\n
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\n The top 311 requests for 2018 involve building conditions and basic quality of life concerns like noise, parking, and trash collection.<\/p>\n

311 Issues
\n % of All Requests<\/small><\/h4>\n

\n <\/span>All Noise (16.9%)
\n<\/span>Heat \/ Hot Water (8.6%)
\n<\/span>Large Bulky Item Collection (7.0%)
\n<\/span>Illegal Parking (6.3%)
\n<\/span>Blocked Driveway (5.3%)
\n<\/span>Street Condition (3.9%)
\n<\/span>Unsanitary Condition (3.2%)
\n<\/span>Street Light Condition (2.9%)
\n<\/span>Water System (2.8%)
\n<\/span>Plumbing (2.3%)<\/p>\n

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Top 311 Request Types 2018<\/small><\/h4>\n

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