We are providing real-time updates on this webpage as new information and resources relating to the COVID-19 outbreak are made available. Although our office is closed, we remain available by phone, email, and social media. Please do not hesitate to reach out with any questions or concerns.
- COVID-19 updates from Governor Andrew Cuomo, Mayor Bill de Blasio, and State and City agencies.
- Resources for seniors, parents and students, small businesses, non-profits, and more.
1. Updates as of September 4, 10:42 AM.
Text “COVID” to 692-692 for Notify NYC alerts, including information about re-opening.
- Concerned about voting in-person for the upcoming November election? Navigate to our voting information page on the right-hand sidebar to learn how you can request an absentee ballot.
- Gyms are allowed to re-open under strict guidelines beginning September 2 in NYC.
- Public pools have re-opened with social distancing guidelines as of July 24. Find a location near you: https://www.nycgovparks.org/facilities/outdoor-pools
- NYC is in Phase 4 of re-opening. View guidelines here: forward.ny.gov.
- Mayor de Blasio and Chancellor Carranza announced new plans for schools re-opening this fall. For more information: https://www.schools.nyc.gov/school-year-20-21/return-to-school-2020
- Governor Cuomo signed an executive order on May 28 authorizing private businesses to deny entry to any customers not wearing a mask.
- The Department of Consumer and Worker Protections released a letter template in multiple languages that you can use to respond to aggressive debt collectors during the state of emergency. For more information about scams and other consumer issues, visit nyc.gov/consumers.
- You can now enter your address to find where the closest COVID-19 testing site is near you: Get Tested in Your Community. You can also sign up for a COVID-19 antibody survey appointment. Visit nyc.bioreference.com/antibodysurvey or call 1-888-279-0967.
- NYC has partnered with CityMD with the capacity for 6,000 antibody tests daily, 7 days per week. Walk-ins are welcome and there is no cost for the uninsured. These tests are available at all locations: Find a location. With this partnership, our daily citywide testing capacity has reached 20,000.
- Visit nyc.gov/covidtest to locate new testing sites near you.
- The TLC Driver Resource Center offers a wide range of services to all TLC-licensed drivers and medallion owner-drivers; including legal services, financial counseling, health and mental health referrals, and public benefits application support.
- Find Community testing sites operated by NYC Health + Hospitals near you: Get Tested in Your Community – Coronavirus.
- The eviction moratorium has been extended until August 20th, Governor Cuomo announced.
- The MTA announced plans to close subway stations for nightly deep cleaning. Stations will be closed from 1 AM-5 AM until further notice. Click here for more information on the Essential Connector Service for essential workers.
- The City is distributing 7.5 million free face coverings at a variety of locations, including NYCHA, DOE Grab & Go sites, Parks, and more. To find a location click here.
- Halal and Kosher meals are available at grab-and-go sites throughout the City. Please see the resources section below for locations in and around the district.
- New grading policies are being implemented by the Department of Education to account for the new remote learning model. You can view the policy on the DOE website by clicking here.
- If you have tested COVID-19 and are symptom-free for at least two weeks, NYC is urging you to donate plasma for antibody therapy. Visit nybc.org/covidplasma to donate.
- New Yorkers are required to wear facial coverings when out in public where they cannot social distance.
- The City is released more data sets to update New Yorkers on the progress fighting COVID-19. Indicators will include people admitted to hospitals for suspected COVID-19, people currently in Health and Hospitals in ICU for suspected COVID-19, and the percentage of people tested who are positive for COVID-19. These updates can be found here.
- 311 is expanding to include a hotline for New Yorkers struggling to pay rent. Guidance on tenant rights and sources of rent relief is available.
- Report social distancing by calling 311 or going to nyc.gov/coronavirus
- Testing is available in Southeast Queens. Aqueduct drive-thru testing is available by appointment only. To get tested you must make an appointment by calling the NYS COVID-19 hotline at 1-888-364-3065.
- Additional data on COVID-19 deaths including demographic information is now available and will be updated regularly.
- Grab and go meals will be available for all New Yorkers. Participants can pick up three meals from 7:30am to 11:30am for families and children, and 11:30 to 1:30pm for adults. To find a location, text “NYCFOOD” or “COMIDA” to 877-877 or click here.
- NYC has launched a dedicated portal for New Yorkers to give and get help during the COVID-19 outbreak. Visit www.nyc.gov/helpnownyc.
- DOITT has developed a portal as a new tool to help guide the City’s response to the COVID-19 pandemic. New Yorkers can self-report by clicking here. All information is confidential.
- The tax lien sale scheduled for mid-May has been postponed until at least August.
- New York State is offering free mental health services through a volunteer network of 6,175 mental health professionals. Call 1-844-863-9314 to schedule a free appointment.
For City Agency service updates, please click here.
Resources for Businesses
Small Business Services is hosting webinars on resources for small businesses impacted by COVID-19 focused on financial assistance from the SBA and private organizations; tax, debt, and utilities relief; marketing and employee support; and regulatory changes. Full list of webinars here.
For information on federal stimulus programs, click here.
Reach out to our community partners for more information:
Jamaica Center BID is providing COVID-19 updates and resources for businesses on its website: http://jamaica.nyc/covid-19-updates/
Queens Chamber of Commerce: https://www.queenschamber.org
York Small Business Development Center: https://www.york.cuny.edu/administrative/economic-and-workforce-development/sbdc
If you have a business that can help supply personal protective equipment to help fight the spread of COVID-19, you can fill out the forms here and here to express your interest in donating or selling.
Information for Employers and Employees
The NYC Department of Consumer and Worker Protection issued a summary of the City labor laws for employers and employees in light of the COVID-19 outbreak.
Report Labor Issues
If you believe an employer is violating either existing labor laws or recently issued executive orders by the Governor, please contact 311, the Attorney General’s office at (212) 416-8700 or via email at Labor.Bureau@ag.ny.gov.
Resources for Job Seekers
The NYC Department of Small Business Services has launched a virtual Workforce1 Career Center System. You can connect via web or phone to get one-on-one help from professionals to assist you in your job search. All services are free and do not require in-person visits. Click here for more information.
Resources For Seniors
Starting Monday, March 30, DFTA is shifting to a direct delivered meal system. DFTA’s congregate meals clients will receive direct delivery, which includes a five-meal package delivered to each older adult every week. Call your local senior center, DFTA’s Aging Connect, or 311 for more information.
Although congregate programming is suspended at senior centers, you can still access services over the phone or virtually. Call Aging Connect at 212-244-6469 to learn more about your options during this period of social distancing.
For more information about resource providers serving your area: https://www.liveon-ny.org/covid-19
For assistance with meals:
NYC Food Help https://maps.nyc.gov/foodhelp/#map-page
City Meals on Wheels https://www.citymeals.org/
Allen Community Senior Centers are providing meal pick-up service to seniors aged 60 and above (ID may be required). Meals will be given out between 11:30 AM and 1:00 PM only.
Grab and go meals will be available for all New Yorkers. Halal and vegetarian meals are available at all Meal Hub locations. Participants can pick up three meals and pizza kits from 7:30am to 11:30am for families and children, and 11:30 to 1:30pm for adults. To find a location, text “NYCFOOD” or “COMIDA” to 877-877 or click here.
The New York City Department of Probation runs food pantries at our various NeON (Neighborhood Opportunity Network) offices through our NeON Nutrition Kitchen partnership with the Food Bank for the New York City and the Mayor’s Fund. In response to the COVID-19 (coronavirus) crisis, they are distributing food at four locations—providing one week of free pre-packed groceries for our neighbors in need. Those in need can get free pre-packed bags of food with non-perishable items and fresh produce according to the location.
The Supplemental Nutrition Assistance Program will continue to provide nutrition benefits to families who need help purchasing healthy food. To apply for SNAP benefits online, please visit nyc.gov/accesshra or call 718-557-1399 to have an application mailed to you.
Resources for Non-Profits
For information and resources from the city, click here.
Guidance from the Mayor’s Office for contracted health and human service providers is available here. Additional questions can be emailed to firstname.lastname@example.org
Resources for Homeowners
Governor Cuomo waived mortgage payments for 90 days for people facing financial hardships. There will be no negative reporting to credit bureaus, a grace period for a loan modification, no late payment fees or online payment fees. There will be a postponing or suspending of foreclosures.
Con Edison will not shut off electric, natural gas or steam service due to payment difficulties resulting from the health crisis. They are also waiving new late-payment charges for all customers. Learn more here about all the measures Con-Ed is taking during the pandemic here.
Information for Renters
New York has suspended eviction proceedings indefinitely throughout the state due to the COVID-19 outbreak until further notice. Housing court will remain open but all non-essential functions of the court will be postponed. Vital housing court functions such as landlord lockouts, repair orders, and serious code violations will continue.
Housing Court Answers is providing a free hotline to empower renters and small homeowners. They are available to explain housing court and housing law, rent arrears assistance, and homeless prevention guidance. The number is 212-962-4795 and the hotline is available Mon-Fri from 9 am to 5 pm.
Mobilization for Justice, Inc. has increased their housing project’s hotlines to Monday through Friday from 9am-5pm (212-417-3888/212-417-3889 for BX only).
NYCHA’s rent hardship program provides assistance to residents who require rent reductions due to income losses. A household may qualify for a rent reduction based on rent hardship if all of the following conditions are met: (1) There is at least a 5% reduction to gross income. (2) Current rent is more than 30% of the net household income. (3) The reduction in income has lasted at least two months.
New York has waived the 7-Day waiting period for unemployment insurance benefits for people who are out of work due to COVID-19 closures or quarantines. Click here for more information on how to file a claim: https://labor.ny.gov/ui/how_to_file_claim.shtm.
Resources for Parents
NYC DOE Remote Learning Hotline: 718-935-5100
The Department of Education has launched a form for parents of children who need tablets. Please visit here to fill out the survey: https://coronavirus.schools.nyc/RemoteLearningDevices
For children who will be learning at home, here is a helpful portal for age-appropriate education resources and guidance:
The Pre-K application deadline has been extended to Sunday, March 29th. Families can apply online via MySchools or by calling (718) 935-2009 (Monday through Friday, 8 AM to 6 PM). Pre-K offers will still be released in May.
The City is expanding its free grab-and-go meal program for students. Three meals a day will be available to all NYC children. Pickup is from 7:30 am to 1:30 pm. To find a location, visit: https://www.opt-osfns.org/schoolfoodny/meals/default.aspx
Resources for Students
Information and assistance are available to help manage student loans during the COVID-19 outbreak. Resources from the Community Service Society are available by clicking here. Over-the-phone and remote counseling services are available.
Regional Enrichment Centers for Frontline Workers
Beginning March 27, Regional Enrichment Centers will provide childcare and three hot meals from 7:30 am to 6:00 pm for children of first responders as well as grocery, food, and pharmacy workers. To enroll, click here. These centers will also serve meals for students that need it.
The Managed Care Consumer Assistance Program, or MCCAP, can help you understand how to use your health insurance, access low cost care, apply for hospital financial assistance, resolve medical billing issues, and appeal coverage denials. Call the MCCAP helpline at (888) 614-5400, Monday-Friday, 9 AM – 4 PM. All services are free.
Mental Health Resources
NYC Well provides free, confidential mental health support by phone, text, or chat 24/7 in more than 200 languages. Text “WELL” to 65173, call 1-888-NYC-WELL or visit the NYC Well website to chat live online.
ThriveNYC has compiled a list of mental health resources that you can access by clicking here.
Resources for Survivors and Victims of Gender-Based and Domestic Violence
The Mayor’s Office to End Domestic and Gender-Based Violence’s Family Justice Centers are closed, but victims and survivors can reach their office over the phone on Mondays to Fridays, 9 a.m. through 5 p.m. NYC Family Justice Center, Queens Call 718-575-4545. For assistance outside of office hours, call NYC’s 24-hour Domestic Violence Hotline 800-621-4673. The National Domestic Violence Hotline is 1-800-799-SAFE(7233) and also has an online chat option: https://www.thehotline.org/what-is-live-chat/. For additional resources, visit the NYC Hope Resource Directory online at: www.nyc.gov/NYCHOPE
Turning Point for Women and Families is working remotely. Hours of operation are Monday-Friday, 10 am to 6 pm. Please call at 718-550-3586 or email email@example.com
The follow services are available virtually:
- Weekly Support Group for DV Survivors (Mondays, 12 pm- 1:30 pm)
- Weekly Youth Group for Muslim girls ages 13-20 (Fridays, 4 pm-6 pm)
- Individual Counseling Sessions for DV Survivors (Mon-Fri, 10 am-6 pm)
- Services are available in the following languages: Bangla, English, Hindi, Punjabi, Turkish, and Urdu.
- Turning Point for Women and Families created a resource for DV Survivors. You can click here.
Resources for Pet Owners
If you are a pet owner affected by COVID-19 and need assistance, call the Hotline: 1-877-204-8821, 8AM – 8PM, seven days a week.
NYC Parks Update
At this time, City parks and playgrounds are open, with the exception of the High Line. Comfort stations within parks will remain open and will continue to be cleaned and resupplied regularly. If anyone observes a comfort station that is not properly supplied, the best way to route the report is via 311, so the agency can be immediately notified and the matter can be addressed accordingly. As of Tuesday, March 17, all City recreation centers and nature centers were closed to the public until further notice. In response to the State and City’s directive, NYC Parks has canceled all events with 50 or more expected attendees through June.
DSNY Service Update
Core sanitation services will continue on schedule, with some delays expected. Some services, including electronics collection and food scrap drop-off sites, have been suspended.
Recording of our Taxpayers Rights Virtual Townhall with Brooklyn Legal Services:
Recording of our Homeowners Rights Townhall with Brooklyn Legal Services:
3. Frequently Asked Questions
Questions regarding The CARES Act:
What does the CARES Act do for individuals?
The CARES Act has several elements to provide economic relief. Many Americans will receive direct cash, as well as expanded unemployment benefits.
- Cash payments: Most individuals earning less than $75,000 can expect a one-time cash payment of $1,200. Married couples would each receive a check and families would get $500 per child. That means a family of our earning less than $150,000 can expect $3,400. The checks start to phase down after $75,000/year and disappear completely for people making more than $99,000 and couples making more than $198,000.
What do I need to apply to receive these funds? How is my eligibility considered?
The cash payments are based on either your 2019 or 2018 tax returns if you haven’t filed yet. People who receive Social Security benefits but don’t file tax returns are still eligible; their checks will be based on information provided by the Social Security Information.
When and how can I expect to receive my payment?
If you use direct deposit when filing your taxes, you can expect to receive the funds in your bank account in the next three weeks. If you don’t have a direct deposit set up, you can expect to receive a check in the mail in the coming weeks.
What are the changes to unemployment benefits?
The CARES Act adds $600 per week from the federal government on top of the base amount you receive from state unemployment. That boosted payment will last four months.
Am I eligible for assistance if I’m a gig worker or freelancer?
The CARES Act creates a new, temporary Pandemic Unemployment Assistance program through the end of this year to help people who lose work as a direct result of the COVID-19 outbreak.
What if I haven’t filed my taxes yet?
If you haven’t filed your taxes yet, you are still eligible to receive the cash payment. The filing deadline has been extended to July 15 for both federal and state taxes.
Will this impact the refund I’m expecting?
The cash payment will not impact your refund status. If you are owed a refund, you will still receive it.
Questions regarding COVID-19:
What is COVID-19?
COVID-19 is one of a group of viruses that can cause illness ranging from mild diseases, such as a cold, to more serious illnesses, such as pneumonia. COVID-19 was only recently seen in humans, but is highly contagious and spreads from person to person.
What does community spread mean?
Community spread refers to the fact that people who have not traveled to the impacted countries or had contact with people who recently traveled are contracting COVID-19. There is now widespread community transmission of COVID-19 in New York City, meaning the sources of new infections are unknown. Everyone in New York City should act as if they have been exposed to COVID-19. That means monitoring your health closely and staying home from work if you are sick. New Yorkers who are not sick should also stay at home as much as possible and avoid all unnecessary social interactions.
What should I do if I have cold or flu-like symptoms?
Symptoms of COVID-19 commonly include fever, cough, sore throat or shortness of breath, similar to what you would experience with the cold or flu. If you are experiencing these symptoms and suspect you may have contracted COVID-19, stay home. The Department of Health advises you to wait 3-4 days to see if you feel better before calling your doctor or utilizing telehealth services so as to not overwhelm the healthcare system. If your symptoms persist, reach out to your doctor and or call 311. Do not visit the ER unless you are seriously ill. If you are asymptomatic or have only mild symptoms, you can still spread the disease to others.
Can I get tested for COVID-19 right now?
If you suspect you have COVID-19 and your illness is mild, you do not need to see your doctor and you do not need to get tested. This is because getting tested will not change how your doctor will take care of you. If you do not feel better in three to four days, call your provider or call 311 if you need help getting medical care. You can get care in New York City regardless of immigration status or ability to pay.
Who is most at risk of complications from COVID-19?
People who are most at risk for severe illness are older adults or those who have chronic health conditions, such as lung disease, heart disease, diabetes, cancer, and a weakened immune system.
What precautions can I take to avoid contracting COVID-19?
1. Practice social distancing:
Stay home. All New Yorkers – healthy or sick – need to stay home to protect vulnerable populations. Only leave your home for essential tasks like work (if you are unable to work from home), getting groceries, supplies, or essential medical care. Try to use delivery services as much as possible.
2. Practice good hygiene:
Wash your hands with soap and water often for at least 20 seconds every time or use an alcohol-based hand sanitizer if you don’t have access to a water source. Avoid touching your face with unwashed hands. Cover your nose and mouth with a tissue or sleeve when sneezing or coughing. Avoid shaking hands. Instead, you can wave or elbow bump.
3. If you are an older adult (over 70 and otherwise healthy) or over 50 with any of the pre-existing conditions listed above, avoid all unnecessary gatherings and events.