{"id":33,"date":"2025-01-06T15:49:04","date_gmt":"2025-01-06T20:49:04","guid":{"rendered":"https:\/\/council.nyc.gov\/compliance\/?page_id=33"},"modified":"2025-12-30T11:38:56","modified_gmt":"2025-12-30T16:38:56","slug":"nycc-soc-report-card","status":"publish","type":"page","link":"https:\/\/council.nyc.gov\/compliance\/nycc-soc-report-card\/","title":{"rendered":"New York City Council State of the City Report Card"},"content":{"rendered":"<div class=\"row\">\n<div id=\"speaker-letter\" class=\"medium-8 columns\">\n<h2>Letter from the Speaker<\/h2>\n<p class=\"speaker-dear\">My fellow New Yorkers:<\/p>\n<p>In my State of the City address last year, I discussed the need for our city government to get back to the basics to fulfill its duty to New Yorkers. Amidst an unequal pandemic recovery that has exacerbated economic hardships, our city is facing the dire affordability challenges of skyrocketing rents, one in four children living in poverty, and a quarter of New Yorkers not being able to afford simple necessities. To meet the core needs of our city, I called for strengthening our municipal government to deliver for all New Yorkers.<\/p>\n<p>The New York City Council is focused on advancing policies and investments that can provide important solutions to our city\u2019s challenges. As a co-equal branch of government, our duty is to turn these ideas into effective laws and to conduct oversight of city agencies that ensures they more effectively deliver services to New Yorkers. Oversight and transparency are essential to accountability, which is critical to the health of our city and our democracy. Yet, laws and policies are only as effective as their implementation. While the Mayor\u2019s Management Report provides important data about City agencies, it does not provide a complete picture to the operational performance of agencies or whether they engage in best practices in their delivery of services. This inaugural City Agency Report Card Initiative, which I first introduced as an idea in my 2024 State of the City, begins the Council\u2019s work of conducting our own performance evaluations of City agencies in their delivery of services to New Yorkers. These evaluations are the product of extensive research and review of best practices for first-class delivery of government services. Through this Report Card Initiative, the Council will examine how our city agencies compare to best practices of local government.<\/p>\n<p>Our inaugural City Agency Report Cards examine the Department of Veterans\u2019 Services, the Department of Youth &amp; Community Development, and the Department of Parks &amp; Recreation. Under seven pillars of evaluation, the Council identified metrics by which to assess these City agencies. It is my hope that this analysis will serve as a tool for government leaders, municipal workers, advocates, and New Yorkers to ensure each agency is using its resources most effectively to be effective and improve. An effective and strong City government is a prerequisite to confronting our challenges, providing essential services, and delivering on our promise to New Yorkers.<\/p>\n<p>I look forward to advancing the Council\u2019s efforts to promote the oversight, transparency, and accountability our city deserves.<\/p>\n<p style=\"margin: 0;\">Sincerely,<\/p>\n<p style=\"margin: 0;\"><img decoding=\"async\" style=\"width: 350px\" src=\"compliance\/wp-content\/uploads\/sites\/124\/2025\/03\/CM-Adams-Signature.jpg\" aria-hidden=\"true\" \/><\/p>\n<p style=\"margin: 0;\"><strong>Adrienne E. Adams<br \/><span style=\"color: #1f8580\">Speaker of the New York City Council<\/span><\/strong><\/p>\n<\/p><\/div>\n<p>    <!-- SIDE BAR MENU --><\/p>\n<div class=\"medium-4 columns\"><img decoding=\"async\" src=\"http:\/\/council.nyc.gov\/compliance\/wp-content\/uploads\/sites\/124\/2025\/02\/Report-Cover-Imageedit.png\" alt=\"New York City Council State Report Card Thumbnail\" aria-hidden=\"true\" \/><br \/>\n        <a class=\"small button expanded btn\" href=\"http:\/\/council.nyc.gov\/compliance\/wp-content\/uploads\/sites\/124\/2025\/11\/DVSDIGITAL_FINAL.pdf\" target=\"_blank\">DVS Report <i class=\"fa fa-book\" aria-hidden=\"true\"><\/i><\/a><a class=\"small button expanded btn\" href=\"http:\/\/council.nyc.gov\/compliance\/wp-content\/uploads\/sites\/124\/2025\/12\/PARKSDIGITAL_FINAL.pdf\" target=\"_blank\">Parks &#038; Recreation Report <i class=\"fa fa-book\" aria-hidden=\"true\"><\/i><\/a><a class=\"small button expanded btn\" href=\"http:\/\/council.nyc.gov\/compliance\/wp-content\/uploads\/sites\/124\/2025\/12\/DYCDDIGITAL_FINAL.pdf\" target=\"_blank\">DYCD Report <i class=\"fa fa-book\" aria-hidden=\"true\"><\/i><\/a><a class=\"small button expanded btn\" href=\"http:\/\/council.nyc.gov\/compliance\/wp-content\/uploads\/sites\/124\/2025\/04\/Performance-and-CapabilityDIGITAL-022725_v11.pdf\" target=\"_blank\" rel=\"noopener\">Performance Review Framework <i class=\"fa fa-book\" aria-hidden=\"true\"><\/i><\/a><a class=\"small button expanded btn\" data-open=\"grading-process-modal\">Learn About Our Grading Process <i class=\"fa fa-book\" aria-hidden=\"true\"><\/i><\/a><a class=\"small button expanded btn\" href=\"https:\/\/council.nyc.gov\/compliance\/\">Compliance Team Home<i class=\"fa fa-home\"><\/i><\/a>\n    <\/div>\n<\/div>\n<hr \/>\n<div class=\"row columns\">\n<p>Below are the individual agency websites for the report card initiative. Please select an agency to learn more about its grade.<\/p>\n<\/div>\n<div id=\"report-cards\">\n<ul id=\"departments-container\" class=\"row\">\n<li class=\"columns small-12 medium-4\">\n            <a class=\"img-container\" style=\"background-image: url('https:\/\/council.nyc.gov\/compliance\/wp-content\/uploads\/sites\/124\/2025\/01\/vetServices.png')\" href=\"https:\/\/council.nyc.gov\/compliance\/nycc-soc-report\/department-of-veteran-services\/\" target=\"_blank\" rel=\"noopener\" aria-label=\"Department of Veteran Services received a C rating\"><img decoding=\"async\" class=\"letter\" src=\"http:\/\/council.nyc.gov\/compliance\/wp-content\/uploads\/sites\/124\/2025\/03\/NYCC-CGrade.png\" aria-hidden=\"true\" \/><\/a>\n        <\/li>\n<li class=\"columns small-12 medium-4\">\n            <a class=\"img-container\" href=\"https:\/\/council.nyc.gov\/compliance\/nycc-soc-report-card\/department-of-youth-community-development\/\" style=\"background-image: url('https:\/\/council.nyc.gov\/compliance\/wp-content\/uploads\/sites\/124\/2025\/04\/DYCD.png')\" rel=\"noopener\" aria-label=\"Department of Youth and Community Development's grade received a D rating\"><img decoding=\"async\" class=\"letter\" src=\"http:\/\/council.nyc.gov\/compliance\/wp-content\/uploads\/sites\/124\/2025\/03\/NYCC-DGrade.png\" aria-hidden=\"true\" \/><\/a>\n        <\/li>\n<li class=\"columns small-12 medium-4\">\n            <a class=\"img-container\" href=\"https:\/\/council.nyc.gov\/compliance\/nycc-soc-report\/parks-and-recreation\/\" style=\"background-image: url('http:\/\/council.nyc.gov\/compliance\/wp-content\/uploads\/sites\/124\/2025\/04\/NYC-Parks.png')\" rel=\"noopener\" aria-label=\"Department of Parks and Recreation's grade is pending\"><img decoding=\"async\" class=\"letter\" src=\"https:\/\/council.nyc.gov\/compliance\/wp-content\/uploads\/sites\/124\/2025\/03\/NYCC-BGrade.png\" aria-hidden=\"true\"><\/a>\n        <\/li>\n<\/ul>\n<\/div>\n<p><!-- GRADING PROCESS MODAL --><\/p>\n<div id=\"grading-process-modal\" class=\"reveal large\" data-reveal=\"\">\n<div class=\"grading-process-container\"><button class=\"close-button\" type=\"button\" data-close=\"\" aria-label=\"Close modal\"><i class=\"fa fa-times fa 1\" aria-hidden=\"true\"><\/i><\/button><\/p>\n<table class=\"capability-table\">\n<thead>\n<tr>\n<th>Grade<\/th>\n<th>Additional Comments<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td id=\"grade-a\" class=\"grade\"><img decoding=\"async\" class=\"indicator\" src=\"http:\/\/council.nyc.gov\/compliance\/wp-content\/uploads\/sites\/124\/2025\/03\/NYCC-AGrade.png\" alt=\"letter grade A\" \/><\/td>\n<td id=\"grade-a-comments\" class=\"additional-comments\">\n<ul>\n<li>Blue Ribbon Agency<\/li>\n<li>Exceptional performance and capability<\/li>\n<li>Agency prioritizes continuous improvement with a systematic approach to implementation and evaluation of agency programs, goals, etc.<\/li>\n<li>Evidence of systematic and regular internal assessments of performance and\/or capability gaps<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td id=\"grade-b\" class=\"grade\"><img decoding=\"async\" class=\"indicator\" src=\"http:\/\/council.nyc.gov\/compliance\/wp-content\/uploads\/sites\/124\/2025\/03\/NYCC-BGrade.png\" alt=\"letter grade B\" \/><\/td>\n<td id=\"grade-b-comments\" class=\"additional-comments\">\n<ul>\n<li>Positive performance and capability<\/li>\n<li>Extensive evidence of continuous improvement<\/li>\n<li>Widespread evidence of internal assessments of performance and\/or capability gaps<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td id=\"grade-c\" class=\"grade\"><img decoding=\"async\" class=\"indicator\" src=\"http:\/\/council.nyc.gov\/data\/wp-content\/uploads\/sites\/124\/2025\/03\/NYCC-CGrade.png\" alt=\"letter grade C\" \/><\/td>\n<td id=\"grade-c-comments\" class=\"additional-comments\">\n<ul>\n<li>Adequate performance and capability<\/li>\n<li>Some evidence of continuous improvement activities<\/li>\n<li>Sufficient evidence of internal assessments of performance and\/or capability gaps<\/li>\n<li>Internal processes need improvement<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td id=\"grade-d\" class=\"grade\"><img decoding=\"async\" class=\"indicator\" src=\"http:\/\/council.nyc.gov\/compliance\/wp-content\/uploads\/sites\/124\/2025\/03\/NYCC-DGrade.png\" alt=\"letter grade D\" \/><\/td>\n<td id=\"grade-d-comments\" class=\"additional-comments\">\n<ul>\n<li>Inconsistent performance and capability<\/li>\n<li>Evidence of early stages of continuous improvement activities<\/li>\n<li>Limited evidence of internal assessments of performance and\/or capability gaps<\/li>\n<li>Internal processes needs urgent improvement<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td id=\"grade-f\" class=\"grade\"><img decoding=\"async\" class=\"indicator\" src=\"http:\/\/council.nyc.gov\/compliance\/wp-content\/uploads\/sites\/124\/2025\/03\/NYCC-FGrade.png\" alt=\"letter grade F\" \/><\/td>\n<td id=\"grade-f-comments\" class=\"additional-comments\">\n<ul>\n<li>Concerning levels of agency performance and capability<\/li>\n<li>Little to no evidence of an agency\u2019s commitment to continuous improvement<\/li>\n<li>Little to no internal awareness or knowledge of performance and\/or capability gaps<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td id=\"unable-to-grade\" class=\"grade\"><img decoding=\"async\" class=\"indicator\" src=\"http:\/\/council.nyc.gov\/compliance\/wp-content\/uploads\/sites\/124\/2025\/03\/NYCC-NoGrade.png\" alt=\"Grade Pending\" \/><\/td>\n<td id=\"no-grade-comments\" class=\"additional-comments\">\n<ul>\n<li>Insufficient evidence available to make a credible assessment<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Letter from the Speaker<\/p>\n<p>My fellow New Yorkers:<\/p>\n<p>In my State of the City address last year, I discussed the need for our city government to get back to the basics to fulfill its duty to New Yorkers. Amidst an unequal pandemic recovery that has exacerbated economic hardships, our city is facing the dire affordability challenges of skyrocketing rents, one in four children living in poverty, and a quarter of New Yorkers not being able to afford simple necessities.<\/p>\n<p>&#8230;<\/p>\n<p><strong><small><a href=\"https:\/\/council.nyc.gov\/compliance\/nycc-soc-report-card\/\">READ MORE<\/a><\/small><\/strong><\/p>\n","protected":false},"author":83,"featured_media":79,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-nomenu.php","meta":{"footnotes":""},"class_list":["post-33","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/council.nyc.gov\/compliance\/wp-json\/wp\/v2\/pages\/33","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/council.nyc.gov\/compliance\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/council.nyc.gov\/compliance\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/council.nyc.gov\/compliance\/wp-json\/wp\/v2\/users\/83"}],"replies":[{"embeddable":true,"href":"https:\/\/council.nyc.gov\/compliance\/wp-json\/wp\/v2\/comments?post=33"}],"version-history":[{"count":0,"href":"https:\/\/council.nyc.gov\/compliance\/wp-json\/wp\/v2\/pages\/33\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/council.nyc.gov\/compliance\/wp-json\/wp\/v2\/media\/79"}],"wp:attachment":[{"href":"https:\/\/council.nyc.gov\/compliance\/wp-json\/wp\/v2\/media?parent=33"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}