Hurricane Ida hit our area hard, bringing dangerous flash flooding to streets and basements. As we continue to clean up after the storm, our office is here to help navigate the resources and programs available. Please be in touch if you need assistance, at lander@council.nyc.gov or 718-499-1090. Enclosed below is a list of local resources.

Essential Resources for Hurricane Ida Relief

  • Service Centers: in response to the unprecedented storm on Wednesday, the City of New York has opened up service centers in every borough. Service centers will provide in-person assistance to anyone affected by the storm, including providing emergency food, housing, mental health services, and any referrals that people may need. You can walk in with no appointment. The Brooklyn service centers are located at:
    • Job Center CMU Waiting Area (Bushwick): 95 Evergreen Avenue, 2nd Floor
      Starting Friday, September 5 from 12PM to 6PM
    • P.S. 15 (Red Hook): 71 Sullivan Street
      Starting Saturday, September 4 from 8AM to 8PM
  • Damage Reporting:
    • Damage Assessment Tool: to report any general damage that the City has not yet responded to, you can use the Damage Assessment Tool to immediately flag for the City’s attention. Please note that this form is for tracking purposes only, so you will not be provided with a confirmation number. For more specific flags, please use the below 311 forms.
    • Damaged Businesses: to report damaged businesses, the first step is to immediately contact your insurance company and file a claim. New Yorkers can also call the NYC Department of Small Business Services at 888-727-4692 for one-on-one assistance with an SBS representative.
  • Reporting to 311 
    • Flooding and Ponding: to report flooding on a street or sidewalk, please use this form. DEP will inspect the location within 24 hours of receiving your complaint.
    • Fallen Trees and Branches: to report City trees and branches that have fallen on public property (including streets, sidewalks, parks, plazas, and other public spaces), please use this form. Note that this does not apply to private trees that are located on private property.
    • Power Outage: to report a power outage or to file a power outage claim to be reimbursed for spoiled food, please use this form.
    • Private Property Damage: to report private property damage, including automobile damage and water damage, you can file a claim with the City Comptroller’s Office here. Please note that claims must be filed within 90 days of the incident. For any damage claims caused by Hurricane Ida, all claims must be filed by November 30, 2021.
    • Leaking or Ruptured Oil Tanks: if you suspect an oil tank leak or rupture in your home, please call the NYSDEC Spill Hotline immediately at 800-457-7362.
  • FEMA Assistance: NYS and NYC officials are currently working with FEMA representatives to identify and determine eligibility for locations eligible for Individual Assistance (IA) funding. You might not be able to complete an application until after Labor Day, but please keep an eye on this website or call 1-800-621-3362. In the meantime, be sure to document any potential damage. 
  • Insurance assistance: NYS Department of Financial Services (DFS) is setting up an Insurance Center in Brooklyn:
    Bedford Stuyvesant Restoration Corporation Lobby
    1368 Fulton Street, Brooklyn, NY
    Open: Sat Sept 4-Sat Sept 11th, 9am-5pm (including Labor Day)
  • NYC Post-Storm Resources: the City has compiled an additional list of post-storm resources that includes post-loss insurance tips for businesses, food and housing assistance, short-term emergency pet boarding, and assistance with replacing lost or damaged documents like your IDNYC. You can find that here. Please also carefully read the recommended steps for properly disinfecting and cleaning up your home after a flood, including this guideline from NYC Emergency Management.
  • Volunteer Opportunities: for anyone who has the bandwidth to help their neighbors clean up after the storm or work with a mutual aid network, you can reach out directly to our amazing community mutual aid groups: