What is CouncilStat?
The CouncilStat initiative streamlines the intake process of constituent concerns through the creation of a common web-based database platform. The technology enables the Council to compare and analyze constituent issues within and across districts in order to improve the Council’s response to community needs and assist with developing a legislative agenda and budget priorities that address these issues.
The goals are: To better respond to community needs by allowing Council Members to more efficiently organize and respond to constituent issues in their offices; and To identify and quantify trends both within and across Council District lines in order to develop best practices, and help frame the fiscal and policy agenda for the Council.
The Process
Constituent requests and concerns are received via phone, fax, e-mail, in person and now via web form located on the Council’s website. These requests and concerns are entered into the CouncilStat system. Each concern is coded with a specific issue type. Additionally, any address data will be geocoded in order to pinpoint location of the concern. Council Members and staff examine the district, borough and citywide data on a monthly basis in order to track and identify trends within and across district lines. Using this information, the Council identify communities with similar problems, develop best practices, and better target city resources. Information about the type and number of concerns is also published on this web site. CouncilStat Reporting |
